Delivery and Returns

Delivery

Where? How much? Who by? How long?
UK £5.00 DPD 1 – 2 days processing + 1-2 days delivery*
EU £10.00 InExpress 1 – 2 days processing + 2-3 days delivery*
USA £20.00 InExpress 1 – 2 days processing + 3-5 days delivery*
R.o.t.W. £30.00 InExpress 1 – 2 days processing + 4-8 days delivery*

* please note these are ‘working days’, ie. Monday to Friday and due to local customs regulations and national holidays we cannot guarantee these fulfilment and delivery estimates.

** please note that all ready-to-wear garments have a 3-6 week lead time on top of delivery times.

Sassi Holford garments are hand crafted in England. Our quoted delivery times allow us to both despatch from stock and to make-to-order. If you require a shorter delivery time than the one stated in Shipping, please email info@sassiholford.com for an accurate delivery estimate for any item.

Once an order is shipped, you will receive an email with a tracking number. This will give you the best time estimate for when your package will arrive but please be aware that tracking may take up to 48 hours to update.

Customs Duty and Sales Tax

All EU orders are delivered with customs duty and sales tax pre-paid. Non-EU international orders are delivered duty paid but sales tax is the responsibility of the purchaser.

Returns

We accept a return for a Refund if we receive the item up to 14 days after the date of delivery, and for an Exchange or a Credit up to 28 days after the date of delivery. If you wish to return or exchange an item, please email info@sassiholford.com and we will be able arrange collection of the items and provide all necessary information. Products from the same order must be returned at the same time. Returns are free and will be collected by DPD.

Sale items cannot be returned.

For a Refund the item must be in the original condition it left us, unworn, unwashed and undamaged, with all the labels and tags attached, in its original packaging and with the purchase receipt. All items are inspected upon return.

For hygiene reasons, we are unable to accept returns of any of our face masks.

We are unable to supply prepaid shipping labels for international returns. We recommend you use a carrier that provides a tracking number and be aware that you will have to attach a customs declaration. Returned items remain your responsibility until they reach us. Once we have received the item it may take up to 14 days for the funds to be credited to your card account. Exchanges will be dependent on the replacement items being in stock. If any item is faulty or not as described your full consumer rights will be respected.

Return address:

Sassi Holford,
Kent House,
Wood Street,
Taunton, TA1 1UW