Where are your products made?
Our products are designed and made by hand in England.
Where are your stores?
Our womenswear store is located in Brompton Cross, London. To book an appointment at our womenswear store, please click here.
Can I have an alternative colour or fabric?
If you wish to order a style in an alternative colour of fabric, please visit our womenswear store where we can show you fabric and colour options.
How long will my online order take?
Please visit our Delivery & Returns page.
What size should I buy?
Online
Select your nearest size using the Size Guide linked on every product page. If you are unsure what size to order, visit us in store or email womenswear@sassiholford.com and we will be happy to help.
Bespoke In Store
As part of your bespoke styling consultation, you will have measurements taken by our expert styling consultant. You will then be advised on the size to suit you whether that is standard size, mixed standard sizes or made-to-measure.
Are there any special care instructions?
There are cleaning instructions on the care label in the garment. We recommend following these instructions to maximise the garment’s performance and lifespan.
Orders & Delivery
Do I need an account to place an order?
During check-out you can choose to open an account which makes it easier to follow up on your orders as well as placing future orders, but you can opt to play an order as a guest.
I’ve forgotten my password, what do I do?
You can request a password reset on the Password Reset page. If you would like to change the email address associated with your account, please visit the Edit Account page.
What payment methods does Sassi Holford accept?
We accept all major debit and credit cards (Mastercard and Visa). We do not accept American Express. Secure payment is taken at the time of order by Stripe. All of the payment pages are provided directly by Stripe, and the card information provided is never passed to Sassi Holford nor is it ever held on our sever. All transactions are in pounds sterling.
How do I check my order status?
Log in to your account and look in ‘Recent Orders’. If your order is not there and you have not received an order confirmation email from us then you may not have successfully completed your order. In this case, please contact womenswear@sassiholford.com.
Where do you ship?
We accept orders from every country that it is physically possible for our shipping partners to deliver to, but we will not process any orders that have a pick-up point, parcel motel or PO box address provided.
How long does it take for an order to arrive?
Please visit our Delivery & Returns page.
What happens if the address is wrong?
If you have accidentally ordered a parcel to the wrong or incorrect address, please email womenswear@sassiholford.com to advise us of the correct address as soon as possible. If you have already received a dispatch notification, the package should make its way back to us. Once received back it can be correctly delivered for the additional payment of any redirection costs.
